Shipping Policy

Last updated: 2026-07-21

This shipping policy is provided by LUMINA MODE LLC, a Colorado limited liability company doing business as “HyraMode” (collectively, “HyraMode,” “we,” “us,” or “our”). Thank you for shopping at HyraMode.

Where We Ship

HyraMode ships to most countries and regions supported by Shopify and our carriers. Destination availability is confirmed at checkout and may change because of carrier limitations, local regulations, sanctions, or border restrictions.

Shipping restrictions. APO/FPO/DPO military addresses, U.S. territories, and freight-forwarding addresses may require special arrangements. Please contact us at support@hyramode.com before ordering. Orders sent through freight forwarders are at the customer’s own risk and may not be eligible for replacement if lost after delivery to the forwarder.

Free Standard Shipping

Standard shipping is free on every HyraMode order unless a different option is shown at checkout. No minimum purchase is required.

Processing Time

Orders are normally processed within 1 business day, excluding weekends and holidays. During holidays or major promotions, processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

Destination	Estimated delivery after dispatch	Standard shipping
United States	2–7 business days	Free
International	Varies by destination and is shown at checkout when available	Free

Delivery dates are estimates, not guarantees. International delivery may be affected by the destination, carrier, customs clearance, weather, local conditions, and border restrictions. These factors are outside our control.

Shipping Carriers and Tracking

HyraMode works with a network of shipping and logistics partners. The carrier assigned to your order will be shown in your shipping confirmation when available. Tracking may take up to 48 hours to begin showing movement.

Duties, Taxes, and Customs

Unless duties and import taxes are expressly shown as included at checkout, the recipient is responsible for any applicable duties, import taxes, brokerage fees, or customs charges. We do not control or predict these fees. If a shipment is refused or returned because required charges are not paid, any refund may be reduced by the shipping, return, customs, or handling costs actually incurred.

Shipping Address

Please provide a complete and accurate shipping address at checkout. HyraMode is not responsible for orders shipped to incorrect or incomplete addresses supplied by the customer.

If you need to update your address, contact support@hyramode.com as soon as possible with your order number. We will try to help before shipment, but we cannot guarantee changes or redirects after an order has shipped.

If a package is returned because of an incorrect address, failed or unclaimed delivery, or refusal, we may arrange reshipment for an additional fee or issue a refund reduced by the costs actually incurred.

Lost, Delayed, or Damaged Packages

If tracking shows no delivery after the estimated window, or the package arrives damaged, email support@hyramode.com with your order number. Report visible transit damage within 48 hours of delivery. For a package marked delivered but not found, contact us within 7 days so we can help investigate with the carrier.

Packaging

Every HyraMode order is carefully packaged to help protect the jewelry in transit.

Returns and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Contact Us

Questions about shipping? Contact us at support@hyramode.com. We typically respond within 24 hours on business days.

Mailing address: HyraMode, 1500 N. Grant St., Suite N, Denver, CO 80203, United States.