Shipping policy
Shipping Policy
This shipping policy is provided by LUMINA MODE LLC, a Colorado limited liability company doing business as "Hyramode" (collectively, "Hyramode," "we," "us," or "our"). Thank you for shopping at Hyramode. We want your new jewelry to reach you as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.
Where We Ship
Hyramode currently ships to addresses within the United States (all 50 states) and Canada. We do not currently offer shipping to other international destinations.
Shipping Restrictions. We are unable to ship to the following addresses:
- U.S. territories outside the 50 states (e.g., Puerto Rico, Guam, U.S. Virgin Islands) — please contact us for special arrangements
- APO/FPO/DPO military addresses — please contact us for special arrangements
- Freight forwarders (orders to freight forwarders are at the customer’s own risk and may not be eligible for replacements if lost)
Free Shipping on All Orders
We offer FREE standard shipping on every order — to both U.S. and Canadian addresses, with no minimum purchase required. Every piece of Hyramode jewelry ships free, so you can treat yourself (or someone special) without worrying about extra costs.
Processing Time
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation. During peak seasons (holidays, major sales), processing may take an additional 1–2 days — we’ll keep you updated if any delays occur.
You will receive a shipping confirmation email with a tracking number once your order has shipped.
Delivery Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 2–7 business days | FREE |
| Canada | 2–7 business days | FREE |
Delivery times are estimates based on historical carrier performance and begin once your order has shipped (not when it is placed). Actual delivery times may vary due to carrier delays, weather, customs processing (for Canada), or other factors outside our control. Delivery times are not guaranteed.
Shipping Carriers
Hyramode works with a network of trusted shipping and logistics partners to deliver your order reliably. The carrier assigned to your order will be indicated in your shipping confirmation email and is selected to ensure the best possible delivery experience for your destination.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your package at any time by clicking the tracking link in your shipping confirmation email.
Please allow up to 48 hours for tracking information to update after you receive your shipping notification. If your tracking hasn’t updated after 48 hours, please contact us at support@hyramode.com.
Canadian Customers: Duties and Taxes
Please note: While we offer free shipping to Canada, Canadian orders may be subject to import duties, taxes (including GST, HST, or PST depending on your province), and carrier handling fees assessed by Canadian customs or the carrier at the time of delivery.
These charges are the responsibility of the recipient and are not included in our shipping prices. We have no control over these fees, and we cannot predict the exact amount before delivery. If you refuse to pay customs charges and the package is returned to us, any refund issued will be reduced by the actual shipping costs we incurred.
Shipping Address
Please make sure to provide a complete and accurate shipping address at checkout. Hyramode is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Address Changes. If you need to update your shipping address, please contact us at support@hyramode.com as soon as possible with your order number. We will do our best to accommodate address changes before your order ships; however, once an order has shipped, we cannot redirect or change its destination.
If a package is returned to us due to an incorrect address, unclaimed delivery, or customer refusal, we will contact you to arrange reshipment at an additional shipping fee, or issue a refund (less original shipping costs incurred, if any).
Packaging
Every Hyramode order is carefully packaged in our signature gift-ready box to ensure your jewelry arrives in perfect condition. Each piece is individually wrapped and protected during transit — making them perfect for gifting straight out of the box.
Product Care After Delivery
Different product lines have different care requirements:
- Our Stainless Steel Collection (316L stainless steel with 18K Gold PVD plating or Original Silver Tone) is designed to withstand daily wear, including light contact with water and sweat.
- Our Brass Collection (brass base plated with 14K Gold, Shining Silver, or Rhodium) is plated fashion jewelry and should be kept away from water, perfumes, lotions, and chemicals to preserve the plating.
For full care instructions, please refer to our Jewelry Care Guide.
Damaged on Arrival
If you received a defective or damaged item (e.g., broken clasp, missing stone, or structural damage upon arrival), please report it to us within 48 hours of delivery.
Email support@hyramode.com with your order number, a clear photo of the damage, and a photo of the original packaging. We will respond within 2 business days and arrange a free replacement. For complete details, please refer to our Return & Refund Policy.
Lost or Stolen Packages
If your tracking shows your package has been delivered but you have not received it, please take the following steps:
- Check with neighbors, household members, building management, or your local post office
- Wait 48 hours — carriers sometimes mark packages as delivered slightly early
- If you still cannot locate your package, contact us at support@hyramode.com within 7 days of the marked delivery date
We will work with the carrier to investigate; however, please note that once a package is marked as delivered by the carrier, Hyramode cannot guarantee a replacement or refund. Risk of loss and title for items pass to you upon our delivery to the carrier.
For packages that appear genuinely lost in transit (not marked delivered), please contact us within 30 days of the expected delivery date. We will investigate with the carrier and arrange a replacement if the package cannot be located.
Returns & Exchanges
Returns, refunds, and exchanges are governed by our separate Return & Refund Policy. For full details on our 30-day return window, eligibility requirements, final sale items, and our Lifetime Exchange Program, please refer to the Return & Refund Policy on our website.
Contact Us
If you have any questions about our shipping policy or need help with your order, please don’t hesitate to reach out:
Email: support@hyramode.com
Mailing Address: Hyramode, 1500 N. Grant St., Suite N, Denver, CO 80203, United States
We typically respond within 24 hours on business days.