Frequently Asked Questions
Frequently Asked Questions
Materials & Care
Where can I find the material details for an item?
The base material, finish, dimensions, and available care information are listed on each product page. Materials vary by style, so please review the specific product details before purchasing.
What should customers with metal sensitivities know?
Materials vary by style and trace metals may be present. Review the listed material details, keep plated jewelry away from saltwater, chlorine, perfume, lotion, and harsh chemicals, and stop wearing an item if irritation occurs.
Orders & Shipping
Where do you ship?
We currently ship to deliverable addresses in the United States. Orders are shipped from Guangzhou, China.
Do you offer free shipping?
Yes. Standard shipping is free within the United States, with no minimum purchase.
When will my order arrive?
Order processing takes up to 8 hours, including weekends. After dispatch, estimated carrier transit time to the United States is 2–7 business days, in addition to processing time. Weather, carrier disruptions, or local holidays may cause delays.
Will I pay import duties or import taxes?
HyraMode covers import duties and import taxes; these costs are included in our product prices and are not charged separately to customers. Applicable sales taxes, if any, are calculated at checkout.
How can I track my order?
When tracking is available, we email the tracking details after the order has been dispatched.
Returns & Refunds
What is the return window?
You may request a return within 30 calendar days after delivery. Items must be unused, unworn, in their original condition, and returned with original packaging and tags. Earrings follow the same return conditions as other jewelry.
Can discounted items be returned?
Discounted and promotional jewelry is eligible under the same return conditions unless it was clearly marked “Final Sale” before purchase. Gift cards and items clearly marked “Final Sale” are not returnable, except where required by law. See our Refund Policy for full details.
Who pays return shipping?
Customers are responsible for international return shipping to Guangzhou, China, on returns not caused by a product defect or fulfillment error. HyraMode covers the applicable cost for verified damaged, defective, or incorrect items. No return-processing fee is deducted.
Where do I send a return?
Contact customer support for authorization and instructions before sending a return. Authorized returns go to our Guangzhou, China, address listed in the Refund Policy. Our Denver address is our registered business address only and does not accept returns.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card provider may require additional posting time.
Questions
Contact support@hyramode.com or +1 213-376-9036.
For complete terms, read our Shipping Policy and Refund Policy.