Frequently Asked Questions

Frequently Asked Questions

Materials & Care

What are your two material collections?

Every product page identifies its base material and finish. Our Stainless Steel Collection uses 316L stainless steel; gold styles use an 18K gold PVD finish, while silver styles use the natural steel tone. Our Brass Collection uses brass with a 14K gold, silver, or rhodium finish, depending on the style.

Is HyraMode jewelry waterproof?

Stainless steel styles are water-resistant for normal daily wear, but saltwater, chlorine, perfume, lotion, and harsh chemicals can shorten the life of any finish. Rinse and dry the piece after exposure. Brass styles are not waterproof and should be removed before showering, swimming, or exercising.

Is every piece nickel-free or hypoallergenic?

Materials and finishes vary by style, and trace metals may be present in base alloys or plating processes. We do not make a blanket nickel-free or hypoallergenic promise across the entire collection. If you have a known metal allergy, review the product details before purchasing and stop wearing the piece if irritation occurs.

How should I care for my jewelry?

Wipe pieces with a soft, dry cloth after wear. Store them separately in a dry pouch or box. Keep brass styles away from water, sweat, perfume, lotion, and household cleaners. Avoid chlorine and saltwater with all plated jewelry.

Orders & Shipping

Where do you ship?

We currently ship to addresses in the 50 United States and Canada.

Do you offer free shipping?

Yes. Standard shipping is free on every order to U.S. and Canadian addresses, with no minimum purchase.

When will my order arrive?

Orders are normally processed within 1 business day. Estimated delivery after dispatch is 2–7 business days for the United States and Canada. Carrier or customs delays can extend these estimates.

How can I track my order?

We send a tracking link by email after the order ships.

Returns, Warranty & Exchanges

What is the return window?

Eligible, unworn items may be returned within 30 days of delivery with the original tag and packaging. Pierced jewelry, gift cards, and discounted or final-sale items are not returnable. See our Returns, Refunds & Lifetime Exchange page for complete eligibility details.

What is the Lifetime Exchange Program?

After the 30-day return window, eligible full-price, non-pierced items may be exchanged by the original purchaser once every 12 months. A $9.90 shipping and handling fee applies to each item, along with any price difference and the cost of returning the original piece. Earrings, pierced jewelry, discounted items, gift cards, and intentionally damaged items are excluded.

What if my order arrives damaged?

Email support@hyramode.com within 48 hours of delivery with your order number and clear photos. Once verified, we will arrange an appropriate replacement or refund.

Gifts & Promotions

Does my order arrive gift-ready?

Yes. Each piece is prepared in HyraMode gift-ready packaging. Where available, add your gift message before checkout.

Can discount codes be combined?

Promotional codes cannot be combined unless the offer specifically says otherwise. The checkout will apply the eligible offer entered for the order.