30-Day U.S. Return Policy

This policy is provided by LUMINA MODE LLC, doing business as HyraMode, and applies to orders delivered within the United States.

Return window

You may request a return within 30 calendar days after delivery.

Return eligibility

To be eligible, an item must be unused, unworn, in its original condition, and returned with its original packaging and tags. Earrings are accepted under the same return conditions as other jewelry. Discounted and promotional jewelry is eligible under the same conditions unless it was clearly marked “Final Sale” before purchase. Gift cards and items clearly marked “Final Sale” before purchase are not returnable, except where required by law.

How to request a return

Contact support@hyramode.com with your order number and reason for return before sending the item. Please obtain our authorization and return instructions before mailing your return. Returns sent without authorization may not be accepted.

Return address in China

Authorized returns must be sent to the following address in Guangzhou, China:

Recipient: Jie Xingzi (揭幸子)
Address: 3rd Floor, No. 15, Zhaoyang Xia Street, Daping Village, Shatou Subdistrict, Panyu District, Guangzhou, Guangdong 511490, China
Chinese address: 中国广东省广州市番禺区沙头街大平村朝阳下街15号三楼（邮编：511490）
Return delivery phone: +86 189 2854 6861

Our Denver address is our registered business address only. We do not accept returns there.

Return shipping

For a return that is not caused by a product defect or fulfillment error, the customer is responsible for international return shipping costs to our return address in Guangzhou, China. HyraMode does not charge a restocking fee or deduct a return-processing fee.

If an item arrives damaged, defective, or incorrect, contact us with your order number and clear photographs. HyraMode will cover the applicable return shipping cost or provide another appropriate resolution.

Refunds

After an eligible return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund. If you have not received a refund update within 10 business days after we receive your return, or an issued refund has not appeared, contact support@hyramode.com with your order number so we can help you check its status.

Order cancellation

Contact us as soon as possible if you need to cancel an order. We will try to accommodate the request, but an order that has entered processing or shipped may no longer be eligible for cancellation.

This policy does not limit rights available under applicable consumer law.

Contact

Email support@hyramode.com or call +1 213-376-9036.