Contact HyraMode

For help with an order, product, delivery, or return, please contact our customer support team.

Email: support@hyramode.com

Phone: +1 213-376-9036

For order-related inquiries, please include your order number and the email address used at checkout.

Company Information

Legal entity: LUMINA MODE LLC

Trade name: HyraMode

Registered business address:
LUMINA MODE LLC
1500 N Grant St, Suite N
Denver, CO 80203
United States

This is our registered business address only. It is not a retail store, warehouse, fulfillment center, or return address. We do not accept returns at this address.

Shipping origin and return address

Orders are shipped from Guangzhou, China. Before sending a return, contact customer support for authorization and instructions under our Refund Policy.

Recipient: Jie Xingzi (揭幸子)
Address: 3rd Floor, No. 15, Zhaoyang Xia Street, Daping Village, Shatou Subdistrict, Panyu District, Guangzhou, Guangdong 511490, China
Chinese address: 中国广东省广州市番禺区沙头街大平村朝阳下街15号三楼（邮编：511490）
Return delivery phone: +86 189 2854 6861

The Guangzhou location is used only for order fulfillment and approved returns. It is not a retail store and does not offer in-person shopping or order pickup.

For shipping costs and delivery estimates, see our Shipping Policy.