Privacy Policy
Last Updated: January 26, 2026
This Privacy Policy describes how HyraMode (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hyramode.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Information We Collect
We collect information about you in three ways: directly from your input, automatically through your use of our Services, and from third-party sources.
1.1 Information You Provide Directly
The types of personal information you provide depend on your interactions with us and may include:
Contact Details: Your name, email address, postal address, and phone number. We collect this when you create an account, sign up for our newsletter (e.g., to redeem our 10% off offer), or fill out our contact form.
Order Information: When you purchase our jewelry (e.g., necklaces, earrings, bracelets), we collect your billing address, shipping address, and payment confirmation details. Note: We do not store full credit card numbers. Payment transactions are processed by secure third-party processors like Shop Pay, Visa, and other Shopify-supported gateways.
Account Credentials: Your username and password (which is encrypted) if you choose to register an account on our Site.
User-Generated Content (UGC): Information you submit to public areas of the Site, such as product reviews via Judge.me. This may include your display name, the content of your review, and any photos or videos you upload showing our products.
Customer Support Data: The content of your communications with us, including emails sent to our support team or messages submitted via our "Contact Us" page.
Preferences: Information about your jewelry preferences (e.g., "Gold" vs. "Rhodium" finish) if you save items to your Wishlist.
1.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and your interaction with our Services using cookies, pixels, and similar technologies.
Device Data: Information about the device you use to access the Site, including your IP address, browser type and version, time zone setting, and operating system.
Usage Data: Details about your browsing behavior, such as the pages you visit, the products you view (e.g., specific SKUs like our Rose Pendant or Cross Necklace), the time spent on pages, and the links you click.
Location Data: Approximate location derived from your IP address to calculate shipping rates and taxes.
1.3 Information from Third Parties
We may obtain information from other sources, including:
Social Media Platforms: If you interact with us on social media (Pinterest, Facebook, Instagram), we may receive information such as your public profile details.
Service Providers: Shopify (our e-commerce platform) and payment processors provide us with information necessary to fulfill orders and prevent fraud.
2. How We Use Your Information
We use your personal information for the following business purposes:
Providing Products and Services: To process your payments, fulfill your orders, send order confirmations, and manage returns or exchanges.
Marketing and Advertising: To send you promotional emails (if you have opted in) and to show you personalized advertisements on other platforms (such as Pinterest and Instagram). This involves using data about your browsing history on our Site to serve you relevant ads for products you might like.
Improving Our Services: To analyze how users interact with our Site (e.g., identifying popular jewelry styles) to improve our website design and product inventory.
Communication: To respond to your inquiries and provide customer support.
Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as tax obligations and responding to subpoenas.
3. Cookies and Tracking Technologies
We use cookies, tags, and pixels to enhance your experience and collect data.
Essential Cookies: Necessary for the operation of the Site (e.g., maintaining your shopping cart).
Analytics Cookies: Help us understand how the Site is being used (e.g., Google Analytics).
Advertising Pixels: We use pixels from Pinterest, Meta (Facebook/Instagram), and others. These tools track your actions on our Site (such as "Add to Cart" or "Purchase") and allow us to show you targeted ads on those social media platforms.
Your Choice: You can control and manage cookies through your browser settings. However, blocking essential cookies may affect the functionality of our Site.
4. Disclosure of Information
We may disclose your personal information to the following categories of third parties:
Service Providers: Companies that perform services on our behalf, including:
Shopify: Powers our online store.
Judge.me: Powers our product review system.
Payment Processors: Shop Pay, Stripe, PayPal, etc.
Shipping Carriers: USPS, Canada Post, DHL, etc.
Advertising Partners: We share behavioral data (such as products viewed) with advertising networks like Pinterest and Meta to deliver targeted advertising. Under California law, this sharing may be considered a "sale" or "sharing" of personal information.
Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
Depending on your jurisdiction, you may have specific rights regarding your personal information.
5.1 Rights for U.S. Residents (California, Virginia, etc.)
Right to Know: You have the right to request details about the personal information we have collected about you.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., retaining transaction data for tax purposes).
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
How to Opt-Out: Please click the "Do Not Sell or Share My Personal Information" link in our website footer or contact us directly. We also recognize the Global Privacy Control (GPC) signal.
5.2 Rights for Canadian Residents
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
5.3 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your identity before processing your request to protect your security.
6. Retention of Data
We retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For order information, we generally retain data for a period required by tax laws (typically 7 years).
7. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
8. International Transfers
HyraMode operates globally. Your personal information may be transferred to, stored, and processed in countries other than your country of residence, specifically in the United States and Canada where Shopify's servers are located. By using our Services, you consent to this transfer.
9. User Generated Content (Reviews)
If you submit a product review via Judge.me:
Public Visibility: Your review content, display name, and any uploaded photos will be publicly visible on our Site.
License: By submitting a photo, you grant us a license to use that content for marketing purposes on our Site and social media channels.
Removal: If you wish to have your review removed, please contact us.
10. Children's Privacy
Our Services are not intended for individuals under the age of 14. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date.
12. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: support@hyramode.com (Please ensure this email is active)
Contact Page: https://hyramode.com/pages/contact
Mailing Address: support@hyramode.com