30-Day U.S. Return Policy

This policy is provided by LUMINA MODE LLC, doing business as HyraMode, and applies to orders delivered within the United States.

Return window

You may request a return within 30 calendar days after delivery.

Return eligibility

To be eligible, an item must be unused, unworn, in its original condition, and returned with its original packaging and tags. Earrings are accepted under the same return conditions as other jewelry. Gift cards and items clearly marked “Final Sale” before purchase are not returnable, except where required by law.

How to request a return

Contact support@hyramode.com with your order number and reason for return before sending the item. We will provide return instructions and the approved return address. Returns sent without authorization or to our business correspondence address may not be accepted.

Return shipping

For a return that is not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs. HyraMode does not deduct a return-processing fee.

If an item arrives damaged, defective, or incorrect, contact us with your order number and clear photographs. HyraMode will cover the applicable return shipping cost or provide another appropriate resolution.

Refunds

After an eligible return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

Order cancellation

Contact us as soon as possible if you need to cancel an order. We will try to accommodate the request, but an order that has entered processing or shipped may no longer be eligible for cancellation.

This policy does not limit rights available under applicable consumer law.

Contact

Email support@hyramode.com or call +1 213-376-9036.