Returns & Refunds

Return & Refund Policy

This website is operated by LUMINA MODE LLC, doing business as HyraMode.
Throughout the site, the terms “we”, “us”, and “our” refer to LUMINA MODE LLC d/b/a HyraMode. At Hyramode, we are committed to providing you with high-quality, fashion-forward jewelry that empowers your daily style. We want you to feel confident and beautiful in every piece you choose.

To give you peace of mind while shopping, we offer a 30-Day Return Window. However, as a provider of personal jewelry, we must strictly adhere to hygiene and quality standards to ensure every customer receives a brand-new item.

Please review the following guidelines carefully before initiating a return.

1. Return Window

You have 30 days from the date your package is marked as "Delivered" by the carrier to initiate a return request.

Late Returns: If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

Tracking: The "Delivery Date" is determined strictly by the tracking information provided by the shipping carrier (USPS, DHL, Canada Post, etc.). 

2. Eligibility for Returns (Strictly Enforced)

To be eligible for a refund, your item must be in "Brand New, Giftable Condition". We strictly enforce the following:

MANDATORY: The Hyramode Tag Must Be Attached.

Your item arrives with a barcode/UPC tag attached. Do not remove this tag until you are certain you want to keep the item. 

If the tag is removed, cut, altered, or reattached: The item is considered "worn" and is NOT eligible for a return or refund. No exceptions.

Unworn & Unused: The item must show absolutely no signs of wear, scratches, or exposure to chemicals (perfume, lotion).

Original Packaging: The item must be returned in its original pouch/box to prevent damage during transit.

3. Non-Returnable Items (Final Sale)

To ensure the hygiene and safety of our community, the following items are Final Sale and cannot be returned:

Earrings & Pierced Jewelry: For sanitary reasons, all earrings (studs, hoops, drops) are exempt from being returned. Once a package containing earrings is opened, we cannot verify if they have been tried on, and we do not restock worn ear jewelry. This ensures every Hyramode customer receives a guaranteed sterile product.

Clearance & Sale Items: Any item marked with a discount of 30% or more (or purchased from a "Clearance" collection) is Final Sale.

Gift Cards: Digital or physical gift cards are non-refundable.

4. Jewelry Material & Tarnish Disclaimer

Hyramode jewelry is crafted from high-quality copper plated with 14K Gold or Rhodium. Please understand the nature of fashion jewelry:

Body Chemistry: Ph levels in skin, along with exposure to water, sweat, perfumes, and lotions, can cause plated jewelry to oxidize or tarnish over time. This may also result in a temporary "green finger" effect for some people.

Not a Manufacturing Defect: Tarnish or discoloration caused by wear and environmental factors is a natural physical reaction and is not covered under our return policy for defects. 

We recommend reading our [Jewelry Care Guide] to learn how to keep your pieces shining.

 

5. Refunds & Processing

Once your return is received, our warehouse team will inspect the item (checking for tags and signs of wear).

Approval: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. 

Rejection: If the item is returned without a tag, worn, or damaged, we reserve the right to deny the refund. The item may be shipped back to you at your expense.

Return Shipping Cost: Customers are responsible for paying their own shipping costs for returns (unless the item arrived damaged). Shipping costs are non-refundable.

6. Damaged or Defective Items (DOA)

If you received a defective item (e.g., a broken clasp, missing stone, or structural damage upon arrival), we've got you covered.

Reporting Window: You must report the defect within 48 hours of delivery.

Action: Please email support@hyramode.com with your order number and a clear photo of the damage. We will arrange for a free replacement immediately.

7. How to Initiate a Return

Check Eligibility: Verify your item is within 30 days, has the tag attached, and is not an earring.

Contact Us: Visit our website or email support@hyramode.com with your Order # to start the process.

Pack Safely: Place the item (with tags) back in its original packaging.

Ship: Mail the item to the address provided by our support team. We strongly recommend using a trackable shipping service, as we are not responsible for lost return packages.